Associate Director of Student Financial Services

Southlake, TX

Full Time

Experienced

POSITION SUMMARY
Reporting to the Director of Student Financial Services, the Associate Director serves as the administrative oversight for student accounts and financial aid. This position requires knowledge of Title IV processes and regulatory requirements. This position ensures high standards of compliance to regulations, accuracy of data, and financial stewardship in the reporting and collecting of receivables and administration of financial aid.

RESPONSIBILITIES
The essential functions, pursuant to the Americans with Disabilities Act, may include the characteristic duties and responsibilities noted herein, however, this list represents examples only, and is not a comprehensive listing of all functions and tasks performed by positions found in this job description.

Position Specific Responsibilities

Oversee all activities associated with the student billing, student communications, collections, write-offs, Software Evaluation and installation, software update and account reconciliations to ensure compliance with regulations and achieving departmental goals.
Help oversee all systems and software implementation, updates, and improvements to ensure there is maximization of all systems.
Help oversee full-service financial aid processing, including document collection, budgeting, awarding, FAFSA verification, and loan certification for college related programs to ensure compliance with all regulatory agencies.
Work closely with Admissions and Registrar on all issues related to Student Accounts or Financial Aid to deliver an excellent experience for the student and to pinpoint any areas of improvement.
Respond to questions regarding financial aid awards and documentation; ensure communication is accurate regarding Title IV and VA processes and regulatory requirements.
Manage processes related to the disbursement of funds and return of Title IV calculations ensuring compliance with DOE regulations.
Manage Veteran Affairs education benefits program for veteran students with benefits, including annual re-certification of The King’s ability to participate in the education benefits program.
Manage the VA certification process to ensure students receive timely funding.
Assist in month-end close and year-end audits to ensure compliance with regulatory bodies.

Assist the Director of Student Financial Services with the development of policies and procedures for

the department to ensure compliance with regulatory bodies and efficiencies of process.

University-Wide Responsibilities

Model core organizational beliefs and values; communicate openly and effectively within and across departments. Establish and maintain professional communication and ensure that all interactions are supportive, courteous, and respectful (TKU Social Covenant).
Utilize effective communication skills to present information accurately and clearly both internally and publically.

Participate in professional development activities that are aligned with university, departmental and individual goals.
Maintain accurate and complete records as required by governing entities (DOE, TRACS, ABHE, etc.); file all physical and computerized reports, records, and other documents required.
Attend and participate in staff meetings and serve on committees as required.
Comply with all policies, operating procedures, legal requirements, and verbal and written directives.
Perform other related duties as assigned.

Organizational & Cultural Expectations
At The King’s University, every employee is expected to actively support and advance the University’s mission to integrate Biblical education and practical ministry to shape Spirit-formed individuals who follow Jesus, serve His Church, and are sent to impact the world, by living out our Christ-centered culture in daily work and relationships.
Employees are expected to operate in alignment with The King’s Culture, demonstrated through the following shared expectations:

Spirit-Formed Leadership
Demonstrates a growing, authentic Christian faith marked by integrity, humility, teachability, discernment, and trustworthiness. Leads self and others in a manner that reflects Christ’s character, embraces accountability, and pursues continual personal and spiritual growth.
Courageous Collaboration
Works effectively and respectfully with others across diverse backgrounds and perspectives. Communicates honestly, adapts to change, takes appropriate initiative, and contributes to unity through grace-filled relationships, thoughtful risk-taking, and a commitment to shared goals.
Gracious Service
Approaches work with humility, compassion, and excellence. Takes ownership of responsibilities, serves others with a Christ-like heart, manages time and resources responsibly, and consistently seeks to honor God through faithful stewardship and professional conduct.

All employees are expected to model these competencies in their interactions with students, colleagues, leadership, and external partners. These cultural expectations guide how we hire, develop, evaluate, and support our community as we work together to reflect Christ in all we do.

Supervisory Responsibilities

Student Workers

QUALIFICATIONS
Education

High school diploma or equivalent required.
Bachelor’s Degree preferred.

Additional Competencies

- Confidentiality.
- People-driven management
- Adaptability
- Communication skills
- Attention to detail
- Planning and organizing
- Problem solving

Experience:

2-5 years of experience with financial aid regulations.
5- 7 years of experience in collections.
Accounting experience preferred
NASFAA Credentials preferred
- Experience with MS Word, Outlook, and Excel.

Other Requirements

Criminal Background Verification

MENTAL/PHYSICAL/ENVIRONMENTAL DEMANDS

Maintain emotional control under stress
Sedentary role.
Occasional irregular hours- some evening and weekend hours required.
Lift up to 15 lbs.

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Do you have experience overseeing all activities associated with the student billing, student communications, collections, write-offs, Software Evaluation and installation, software update and account reconciliations to ensure compliance with regulations? If so, please describe.*

Do you have experience overseeing full-service financial aid processing, including document collection, budgeting, awarding, FAFSA verification, and loan certification for college related programs to ensure compliance with all regulatory agencies? If so, please describe.*

Describe your experience with responding to questions regarding financial aid awards and documentation; ensure communication is accurate regarding Title IV and VA processes and regulatory requirements.*

Describe how you have worked closely with Admissions and Registrar on all issues related to Student Accounts or Financial Aid to deliver excellent experience for the student and to pinpoint any areas of improvement*

As a Christian University, The King’s University affirms that all employees are expected to be committed followers of Jesus Christ and to support and advance the University’s Christian mission.
Please describe your personal Christian faith journey, including your relationship with Jesus Christ, your current church involvement, and how your faith informs your daily life and professional work.*

Describe how you have worked and respond to questions regarding financial aid awards and documentation; and how you ensure communication is accurate regarding Title IV and VA processes and regulatory requirements.

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Associate Director of Student Financial Services

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