Student Worker - Student Financial Services

Southlake, TX

Temporary

Student (College)

POSITION SUMMARY

Reporting to the Associate Director of Student Financial Services, the Student Worker processes payments, provides customer assistance and provides basic administrative support to the department. Students who are hired must be eligible for the Federal Work Study program.

RESPONSIBILITIES

The essential functions, pursuant to the Americans with Disabilities Act, may include the characteristic duties and responsibilities noted herein, however, this list represents examples only, and is not a comprehensive listing of all functions and tasks performed by positions found in this job description.

Position-Specific Responsibilities

Working knowledge of FERPA regulations and requirements.

Coordinate and fulfill all administrative tasks and communication to students, faculty or staff members.

Greet students and inform the department of guest’s arrival.

Make or answer phone calls and provide basic information. Escalate calls as needed.

Assist customers with inquiries and provide helpful, accurate information about Student Financial Services.

Learn and apply federal regulations pertaining to financial aid.

Collaborate with team members to ensure departmental goals are met.

Complete other duties as assigned to support the department's operations as assigned by the Associate Director of SFS.

University-Wide Responsibilities

Model core organizational beliefs and values; communicate openly and effectively within and across departments.

Establish and maintain professional communication and ensure that all interactions are supportive, courteous, and respectful (TKU Social Covenant).

Utilize effective communication skills to present information accurately and clearly both internally and publicly.

Participate in professional development activities that are aligned with University, departmental and individual goals.

Support the maintenance of accurate and complete records as required by governing entities (DOE, TRACS, ABHE, etc.); file all physical and computerized reports, records, and other documents required.

Comply with all policies, operating procedures, legal requirements, and verbal and written directives.

Perform other related duties as assigned.

QUALIFICATIONS

Education

Eligible for the Federal Work Study program.

High school diploma or equivalent.

Competencies

Experience using Microsoft and Apple software.

Excellent communication and customer service skills.

Ability to problem-solve.

Willingness and ability to learn and adapt to new systems and technologies

Ability to multi-task

Other Requirements

Criminal Background Verification.

MENTAL/PHYSICAL/ENVIRONMENTAL DEMANDS

Maintain emotional control under stress

Frequent standing, stooping, walking, and bending

Lift up to 15 lbs.

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